To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends that you use genuine HP ink or toner supplies.

While you respond to that, here's what you need to do: Thank you for posting your query, I'll be more than glad to help you outĪs I understand there's an error message - 'Non-HP cartridge installed' on your printer,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:ĭid you ensure its a genuine HP Ink cartridge? T his Step if Your Firmware Date is 2020.10.This is a great place to get support, find answers and tips, Manage Updates > choose “Check Automatically” and “Allow Update” and “Allow Updates” options to avoid an upgrade in the future. Version is NOT 2020.10.21, immediately disable the “Check Automatically” and

Manage Supplies > select Go to primary setup page> select Cartridge System Setup > Supply Setting > Cartridge Policy > Off Paths described below according to the options available on your particular To turn of the Cartridge Policy setting, follow one of the Not accept aftermarket cartridges and may even write to the chip, rendering theĬartridge useless. Without turning this off, the printer will Printers have what they call a “cartridge policy”. Steps (complete these steps BEFORE inserting a replacement cartridge) MFP M377 and MFP M477 Series (CF410A/X Series) Series, MFP M277 Series and M274 (CF400X series) Read on for a list of the affected printer models and step-by-step instructions on how to fix the supply problem on an HP printer. Fortunately, there are steps that can be taken to bypass this. This particular update produces a 'Supply Problem/Error'īy causing aftermarket cartridges to become unrecognized by the upgraded While they can address performance issues,įirmware updates can also be used by OEM companies to 'block out'Īftermarket cartridges and prevent them from working in the printer.Ī firmware update which has caused a bit of a stir in the aftermarketĬommunity.

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